Boring Stuff, Document Review, Due Diligence, India, Magic Circle, Outsourcing

In the Future, All Document Review Will Be Done By Dell Customer Support Reps

indian woman from india.jpgNot sure how we feel about this development:

For years, outsourcing has been a dirty word inside the world of white-shoe law firms…. A number of large law firms, though, are starting to tiptoe onto far-flung shores.

The latest is Clifford Chance, one of the largest law firms in the world with 29 offices in 20 countries, which will announce plans today to consolidate and move big chunks of its administrative functions like accounting and technological support to an operation in Delhi, India, by next spring.

Ah yes, Clifford Chance — already renowned for its spectacular associate morale.
We’re sure CC associates will love it when their computer freezes up at 2 a.m. the night before a closing, they call the dubiously-named “Help Desk,” and they spend 45 minutes trying to explain the problem to an Indian woman who insists that yes, she really IS named “Rhonda.”
On the other hand, outsourcing all boring tasks could be good for law firm associates over the long term. Can Bangladeshis be trained to conduct due diligence?
Law Firms Are Starting to Adopt Outsourcing [New York Times via How Appealing]
Outsourcing: Everybody’s Doing It, Even Law Firms [WSJ Law Blog]
Clifford Chance LLP: Associates’ Concerns [Internal Memos]

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