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Lawsuit of the Day: Coffee Tantrum

starbucks.jpgWe’ve always had pleasant experiences with employees at Starbucks. But we only order simple drinks like iced coffee, so our interactions tend to be limited. After an extended encounter with a Starbucks manager, a Portland woman had a bit of a coffee tantrum. Prosecutors tried her for misdemeanor harassment, but she’s been found not guilty.

From the Oregonian:

The prosecutor turned toward the woman on the witness stand and began her interrogation: Is it or is it not true that you flung the iced venti mocha with extra hazelnut and caramel at the defendant out of anger?

No, answered the woman.

And isn’t it true that you also lobbed a capful of whipped cream toward another employee?

No, the woman insisted once again.

And so went the criminal trial of a Starbucks customer accused of throwing a $4 drink onto a manager during an argument last September.

Mocha, hazelnut, and caramel? That’s getting a little crazy.

The trial of 38-year-old Latasha Curry included accusations of racism, a cover-up, and bad coffee. Kash must disclose that she is a Starbucks shareholder before admitting that the coffee is just too bitter sometimes. But it’s the jet fuel that gets us through the day.

It all began last fall when Curry called a Starbucks in Southeast Portland to complain about the bitter taste of the iced mocha she had just bought there.

An employee on the other end of the line offered her a free replacement, and when Curry stopped by the store two days later to pick it up, a store manager accused her of running a scam. The manager stood soaking in caffeinated beverage moments later….

On Thursday, Starbucks released a statement after a spokeswoman declined to comment about the case: “Providing great customer service is part of (the company’s) commitment and if a drink isn’t perfect, we want customers to let us know and we’ll make it right.”

Or you can pour it on our employees.

Dispute over spilled Starbucks mocha ends up in Portland court [Oregonian]

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