Several readers have sent e-mails asking for advice on how to deliver bad news to clients.
Here’s proof that, if ye shall ask, ye may receive.
Think first about the “bad news” that you’re delivering. You’re not a physician, so you’re not looking a person in the eye and explaining that he or she has just six months to live. That’s really bad news, and that’s hard to deliver. Your job is easy.
Even in the universe of bad news delivered by lawyers, if you’re working with a corporate client, you’re probably getting off easy. You’re not reporting to the client that “the Supreme Court just rejected the application for a stay of your execution” or “the appellate court just affirmed the conviction, so you’ll be doing the time.” The bad news that civil litigators are delivering to corporate clients just isn’t that significant. So calm down.
I’m also ruling out other bad news that folks deliver to, or receive from, in-house counsel. I’m not thinking about telling employees that they’ve been laid off or fired or delivering unhappy performance reviews. I’m not thinking about how you deliver bad news to your own law firm or to a court. And I’m ruling out situations where the bad news results from your own error, rather than an adverse decision by a court. (It’s much harder to tell a client, for example, “I blew the statute of limitations, and your claim is now time-barred,” than it is to tell a client, say, “The court denied our motion for summary judgment.”) So maybe I’m cheating here, by limiting the discussion, but the optimal way to deliver bad news will vary with the situation.
So what’s the best way to deliver news of an adverse judicial decision to a corporate client?
A lawyer who lacks self-confidence feels compelled to run down every issue, make every argument, and depose every witness. After all, if you choose to make an educated guess about the importance of a tangential issue, or whether to omit a plausible (but likely losing) argument from a brief, or whether to incur the cost of deposing a just-barely-relevant witness, all may be lost. You might lose the case, and the recriminations would never stop. Better to leave no stone unturned than to leave yourself at risk of being second-guessed.
That’s one reason to hire lawyers with a little self-confidence. They’re willing to take intelligent risks where it makes sense to do so.
Which brings us to the topic of today’s post: Compliance due diligence.
If your company’s considering an acquisition, you can simply outsource the entire compliance due diligence process. Hire Big Firm, ask it to handle due diligence, and wait for the results. No muss, no fuss.
Associates at big law firms don’t normally burn out right away. They arrive bright-eyed and bushy-tailed, raring to go. This is their moment! Grasp the golden ring!
If you look closely, though, you’ll notice a few poor souls who burn out immediately – sometimes within a few weeks. These folks look awful almost from Day One, dread coming to work, don’t talk to the others, can’t sleep and wonder how to get out – like, immediately.
That’s because they’ve been sexually harassed.
I know. Sexual harassment is a drag of a topic, the stuff of tedious lectures by gender theorists and “Human Resource professionals.” Nothing new to say, just standard material: wince-inducing scenarios, tired platitudes about respect and crossing the line and what’s appropriate in a workplace blah blah blah…boring, scary, boring.
I hear about sexual harassment all the time from my clients, so it’s a little less boring for me, and a lot more real. There is stuff worth talking about. But I’ll keep it quick.
It’s tough to “lateral up” at a big law firm. Since I just invented the phrase “lateraling up,” I suppose I should define it: It’s when a fairly senior lawyer asks an older lawyer to help on a project.
If you’re 40 years old and just landed a small- or medium-sized matter, it’s hard to add a 55-year-old partner to your team. It might make sense to add the senior partner for the sake of either the client (the older partner has special expertise) or the firm (the older partner is competent to do the job and has time available to help), but it’s nonetheless tricky to execute.
In the litigation environment, if the client is looking to the 40-year-old to supervise the case, the 55-year-old can’t find a role that makes sense. The older partner can’t take the lead, because that’s the younger lawyer’s task, and the older lawyer can’t not take the lead, because senior people somehow don’t do that at law firms.
The same is true of corporate matters. The older partner can’t do the deal, because the client asked the junior lawyer to do it. And the older partner can’t carry the bags (to use the milder form of what the corporate lawyers really say) for a junior partner on the deal.
Please note the limitations on what I just wrote….
I’m an in-house attorney at a large company. I used to be an associate at a big law firm, but was a stealth layoff victim and had little contact with the firm after that (and I’ll admit, I’m still somewhat bitter about the layoff). My current employer still works with my former firm sometimes, though the firm didn’t do anything to help me get my current position.
Recently, the firm realized that (1) I once worked there, and (2) I now work at a client. However, they failed to remember why or how I left, and thus have been contacting me as a firm “alumnus” to invite me to client and industry-type things, as well as firm events.
How should I respond to this attention, especially since I’m in a relatively small legal community, and my bosses do have some relationship with the firm?
People seem to have online amnesia these days. You can be sworn enemies with someone in real life, but somehow it’s perfectly natural to want to add them on Facebook. Just had a soul-crushing breakup with an asshat? Start monitoring your inbox for his LinkedIn request. It’s really unbelievable. Some people just don’t understand that grudges are for life, and they’re held offline and online…
I recently had lunch with a guy who had worked at a law firm, gone in-house, and later returned to a law firm. (It’s actually more than that. This guy’s bio is: assistant U.S. attorney; associate at K&E; partner at Bartlit Beck; deputy general counsel at Bank One; and now at his own small firm. That’s called either “done it all” or “can’t hold a job.” Because this post will share with the world an idea that he proposed, I’ll credit him publicly: He’s Lenny Gail of Massey & Gail, a small shop based in Chicago and D.C.)
Lenny asked at lunch, as folks frequently do, what I’d learned about business development by having gone in-house. I answered honestly, as I occasionally do: When I was outside counsel, I always thought that business development was a game of chance. You tried a hundred different things, with no clue what might pay off, and then random chance struck and business arrived inexplicably, out of the blue.
As in-house counsel, my view hasn’t really changed: If you’re on our list of preferred counsel and we use you regularly, we’re likely to hire you again. If you’re a newcomer, there’s not much you can do or say to draw that first retention. Everything you say at our introductory meeting simply repeats what some other guy told us about his firm last week, and virtually nothing you’ve done is so breathtaking as to make you irresistible.
Lenny nodded, and we drifted back into our iced teas.
The real problem with getting retained is the first nibble. As outside counsel, once someone retained us for one case, it was a lock that they’d retain us for another. The client would come to know our people, our firm, the quality of our work, and the results we obtained. Parlaying one opportunity into many was easy; the hard part is getting the first chance. As in-house counsel, that continues to strike me as true for many (but not all) firms.
Some big law firms are like the mob. They do ugly things, but prefer to avoid “ugliness.” The partners, like the capos of major crime families, have delicate constitutions.
Ugliness could result from ill-considered communication. For that reason, a capo – or a partner – isn’t going to tell you what he really thinks. That would be indelicate. It could lead to misunderstandings.
You, in turn, shouldn’t tell a partner what you really think. That could lead to sleeping with the fishes.
My client recently received a lesson in partner communication…
Few folks use proposals for co-authorship to advance their careers. More should.
What am I suggesting?
Come up with a thesis for an article. Call somebody who matters to you, and propose that you write the article together. Write a first draft of the article, send it to your co-author to solicit revisions, and then publish the piece.
For whom might this work? Anyone who’s looking to curry favor.
For business development purposes, an outside lawyer might call a client or potential client and suggest co-authoring a piece in the client’s field of expertise. For career development purposes, a law firm associate might do the same with a partner, or an in-house lawyer might do the same with a business colleague or a supervisor. Few people would be offended to be offered co-authorship credit for an article, and many would be delighted to be given the opportunity and later to take partial credit for a published piece.
No, this isn’t a pre-party before we come back next fall for the real thing. This IS the real thing. Quinn Emanuel is pushing the envelope on recruiting. The party is now. This is when you meet the partners and associates face to face. This is when we begin the dance that could land you an offer for your second summer BEFORE school starts in the fall.
First: You come to the party. Second: If you like us, you send your resume after June 1, 2014. Third: If we like each other, you get an offer.
We’re not waiting for fall. We’re not doing the twenty minute thing. This party is the real thing!
We hope you’ll join us, and look forward to meeting you.
Ed. note: The Asia Chronicles column is authored by Kinney Recruiting. Kinney has made more placements of U.S. associates, counsels and partners in Asia than any other recruiting firm in each of the past six years. You can reach them by email: [email protected].
Since late last year, things have been booming in Hong Kong / China in cap markets, especially Hong Kong IPOs. M&A deal flow has recently been getting a bit stronger as well. Although one can’t predict such things with any certainty, all signs are pointing to a banner entire 2014 for the top end US corporate and cap markets practices in Hong Kong / China. This is not really new news, as its been the feeling most in the market have had for a few months now and things continue to look good.
The head of our Asia practice, Evan Jowers, has been in Hong Kong for about 10 days a month (with trips every other month to both Shanghai and Bejing) for the past 7 months (Robert Kinney and Evan Jowers will be in Hong Kong again March 15 to 23), and spending most of his time there meeting with senior US hiring partners at just about all the major US and UK firms there, as well as prospective candidates at all associate levels and partner levels, and when in the US, Evan works Asia hours and is regularly on the phone with such persons, as our the other members of our Asia team. Our Yuliya Vinokurova is in Hong Kong every other month and Robert is there about 5 times a year as well. While we have a solid Asia team of recruiters, Evan Jowers will spend at least some time with all of our candidates for Asia position. We have had long standing relationships, and good friendships in some cases, with hiring partners and other senior US partners in Asia for 8 years now.
Register today for the LGBT Bar’s Meet the Power Brokers: Financial Regulators event, held on Thursday, March 13 from 4:00 – 7:30pm. The event is specifically geared towards financial regulation and features an educational workshop and networking reception. Topics discussed will include the role of financial regulators, new rules and regulations related to the Dodd-Frank Act and developments in nation and international capital market regulation.
A reception will follow the workshop, allowing financial professionals to network and build relationships with individuals practicing in similar areas. The workshop will be streamed live via webinar for those individuals who are unable to attend the event in DC. For more information and to register, visit LGBTBar.org or contact Liz Youngblood at (202) 637-7661 or [email protected].
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