By now, everyone has seen the Volkswagen Super Bowl commercial featuring Max Page as a pint-sized Darth Vader. You know, Max Page — the kid who plays Baby Reed on The Young and The Restless. You mean to tell me you don’t watch a little Y&R? Yeah, I don’t either, and I also hadn’t heard of him until the ad came out.
If you are one of the four people in the world who hasn’t seen this commercial yet, check it out here (first ad). The minute-long video features Page dressed in a Darth Vader costume trying (and failing) to use the Force on everything from his dog to the washing machine to his sandwich, with the Imperial March theme playing throughout in the background. When his father comes home in his shiny Volkswagen Passat, Page runs out not to greet him but to attempt to use the Force on the car. As he focuses all of his energy on it, the Passat suddenly starts.
The audience is quickly made aware that the car started not because of this little Vader’s supernatural abilities, but due to the father starting it remotely from the kitchen. Although Page is wearing a mask, you can imagine the look of surprise on his face as he turns in astonishment toward his parents. As I read online from one random commenter, the commercial managed to capture the spirit of Star Wars better than Lucas did in his last three prequels.
What many people don’t know is that Volkswagen used some of the Force itself with its social-media marketing — and that campaign may provide useful marketing lessons for attorneys. The company managed to not only create one of the most popular commercials during the Super Bowl, but also saved itself at least $3 million dollars in the process.
Is there any way lawyers could implement something similar?
To borrow a line from Sharon Nichols, I judge you when you have a poor website.
Like it or not, we live in a superficial world where your website is judged on a daily basis — and not just by me. Friends, colleagues, potential employees and most importantly potentially paying clients are all looking at you — watching, judging.
Of course, there’s the old adage that one shouldn’t judge a book by its cover, but do you know why that’s an old adage? Because we all judge books by their cover, and by “book” I mean “your law firm.” But fear not, you of the static, monochromatic firm website that still lists now-departed associates. Your salvation lies in the hands of your beloved managing editor, David Lat — at least partially….
I’d like to believe we live on a planet where reason dictates the choices we make as well as the policies of law firms. As numerous personal experiences and Above the Law articles have demonstrated to me, this isn’t always the case. And nowhere is this irrationality more perplexing than firm policies towards LinkedIn recommendations.
LinkedIn has a feature that allows lawyers and clients to write recommendations of each other. For a recommendation to be published online, it has to “accepted” by the person being recommended. The problem is, major law firms are prohibiting the use of LinkedIn recommendations by their attorneys (both inbound and outbound). Referrals and peer-to-peer recommendations are the lifeblood of most practices.
So why are so many firms prohibiting their use online?
We solicited possible captions, with preference given to ones that would constitute alternative bios for the lawyer in question. You gave us a few good ones, so we decided to turn them into a caption contest….
One possible answer: your photograph (or lack thereof). As law firm marketing consultant Dion Algeri told Adrian, pictures are “extremely important” to attorney bios on law firm websites. Over at Great Jakes, Algeri analyzes the lawyer photos on the websites of ten different law firms: Axiom, Babcock Partners, Boies Schiller, Cravath, Edelson McGuire, Greenberg Traurig, Linklaters, Proskauer, Walkers, and White & Case. He notes a trend: “[F]irms are now recognizing the importance of these images and are investing in more lush and engaging photos.”
Don’t take it personally. Nobody is perfect, but unfortunately, when it comes to law firm bios — well, most of them stink. They tout the vast accomplishments of the lawyer: where they went to law school, if they graduated with honors, whether they were on law review. Then they often include a laundry list of each and every type of legal matter the attorney has ever dealt with in their life. The main problem is, attorney bios are often created with very little thought into strategy. This is unfortunate, especially considering how important bios are.
Your bio matters to decision makers. Ninety percent of general counsel claim the attorney bios are the most important part of a law firm’s website (2009 Wicker Park Group). Studies have also shown that bios are the most viewed pages on law firm websites, generating over 50% of the page views. If a good bio can help you land one more client this next year, what would that be worth to you? What about five new clients? Perhaps your bio deserves a little more attention than you are giving it.
There are three major problems that plague the bios of law firms, and some of them are pretty easy to fix….
Managing expectations is a very important skill — when it comes to personal relationships, movie enjoyment, and, of course, dealing with your co-workers and clients.
You need to know how to set boundaries. After you’ve pulled two all-nighters in a row, for example, it’s okay to tell the partner you work for that you just can’t do a third. If you give an inch, your colleague or client will take the proverbial mile.
We do not work on the weekends and do not provide emergency numbers for the weekends. There are times we may look at and answer your email over the weekend, but this is generally the exception and not to be relied upon by you that we are accessible on weekends.
And they don’t do windows, either.
Do not think we are perfect. We make mistakes. We are competent attorneys and paralegals, but we make mistakes. We will correct a mistake if we find it or if you point it out. Please do not yell at us, accuse us of not doing our job, or insult us over a mistake.
And please do not sue us for malpractice. We warned you at the outset that “[w]e make mistakes.”
Have you ever really needed a Jewish attorney but just didn’t know where to find one? Well, have no fear, the Jewish American Bar Association is here. There’s an ad that’s been making its way around the blogosphere that can be seen at a bus stop in south Florida:
There’s just one little problem. The Jewish American Bar Association might not be exactly what you think it is….
There are many, many personal injury firms in the world, and they often have to come up with gimmicks to set themselves apart. Those gimmicks have landed a fair number of them in our Adventures in Lawyer Advertising series.
A tipster recently sent along the website for The Doan Law Firm: The Ultimate Fighting Law Firm. It’s based in Houston and run by a Texas Wesleyan Law ’00 grad, Jimmy Doan.
Why don’t you click here and meet him? Make sure your speakers are on.
Ed. note: The Asia Chronicles column is authored by Kinney Recruiting. Kinney has made more placements of U.S. associates, counsels and partners in Asia than any other recruiting firm in each of the past six years. You can reach them by email: [email protected].
Since late last year, things have been booming in Hong Kong / China in cap markets, especially Hong Kong IPOs. M&A deal flow has recently been getting a bit stronger as well. Although one can’t predict such things with any certainty, all signs are pointing to a banner entire 2014 for the top end US corporate and cap markets practices in Hong Kong / China. This is not really new news, as its been the feeling most in the market have had for a few months now and things continue to look good.
The head of our Asia practice, Evan Jowers, has been in Hong Kong for about 10 days a month (with trips every other month to both Shanghai and Bejing) for the past 7 months, and spending most of his time there meeting with senior US hiring partners at just about all the major US and UK firms there, as well as prospective candidates at all associate levels and partner levels, and when in the US, Evan works Asia hours and is regularly on the phone with such persons, as our the other members of our Asia team. Our Yuliya Vinokurova is in Hong Kong every other month and Robert is there about 5 times a year as well. While we have a solid Asia team of recruiters, Evan Jowers will spend at least some time with all of our candidates for Asia position. We have had long standing relationships, and good friendships in some cases, with hiring partners and other senior US partners in Asia for 8 years now.
The evolution of relationships between the genders continues. Currently, in law firms, there is an interesting conundrum; balancing the desire for a gender-blind workplace where “the best lawyer gets the work and advances” and the reality of navigating the complicated maze created by the fact that, in general, men and women do possess differences in their work styles. These variations impact who they work with, how they work, how they build professional connections and how organizations ultimately leverage, reward and recognize the talents of all.
Henry Ford sat on his workbench and sighed. A year earlier, he had personally built 13,000 Model Ts with his own hands. Fashioning lugnuts and tie rods by hand, Ford was loath to ask for help. Sure, there were things about the car that he didn’t quite understand. This explains the lack of reliable navigation systems in the Model T. But Ford persevered because he knew that unless he did everything, he could not reliably call these cars his own.
“Unless my own personal toil is responsible for it, it may as well be called a Hyundai,” Ford remarked at the time.
The preceding may sound unfamiliar because it is categorically untrue. And also monumentally stupid. Henry Ford didn’t build all those cars by hand. He had help and plenty of it. Almost exactly one hundred years ago, Henry Ford opened up the most technologically advanced assembly line the world had ever seen. Built on the premise that work can be chopped up into digestible pieces and completed by many men better than one, the line ushered in an age of unparalleled productivity.
Today, an attorney refers business because he can’t do everything the client asks of him.
There are three reasons why this is way dumber than a made-up Henry Ford story…