Client service
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Biglaw, In-House Counsel
In-House Leaders Say Lawyers At These Biglaw Firms Are Client Service 'All-Stars'
Which firms -- and which lawyers -- came out on top? -
Boutique Law Firms, Practice Pointers
The 'Renaissance Attorney': No, Lawyers Don’t Need To Learn Math Or Science (Yet)
The more you can do for a client, the more a client will rely on you, making you a more indispensable asset to their business. - Sponsored
Early Adopters Of Legal AI Gaining Competitive Edge In Marketplace
How to best leverage generative AI as an early adopter with ethical use. -
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Boutique Law Firms, Small Law Firms
Beyond Biglaw: The Changing Face Of Customer Service
The best customer service lets customers feel empowered, with some control over the process. -
Accounting / Accountants, Boutique Law Firms, Small Law Firms
Beyond Biglaw: Binders And The Retail Customer
It's tax time. What can lawyers learn from accountants about business development and client service? -
Boutique Law Firms, Small Law Firms
Don't Assume How Involved Your Clients Want To Be In Their Cases
Make sure you learn how involved clients want to be so you can serve them better. -
Boutique Law Firms, Litigators, Small Law Firms
Work With Other Professionals You Trust To Better Serve Your Clients
Sometimes, to best advise clients, litigators must go beyond the world of litigation. -
Small Law Firms, Solo Practitioners
Turn Your Clients Into Raving Fans
Start creating an exceptional client experience and let satisfied clients be evangelists for you and your services. - Sponsored
How AI Is The Catalyst For Reshaping Every Aspect Of Legal Work
Findings from the "Future of Professionals Report," based on a survey of 1,200 professionals from North and South America and the UK. -
Biglaw, Boutique Law Firms, Small Law Firms
Beyond Biglaw: 3 Reasons Law Firms Are Not Safe Spaces
Law firms, particularly those that do sophisticated work on behalf of corporate clients, will be bastions of refusal to indulge the desire of millennials for “protection” from the harsh glare of reality. -
Small Law Firms, Technology
How Technology Can Make You a Better Lawyer
There is no future where an app on our smartwatches will present an opening statement for us, but adapting to technology -- or failing to adapt to technology -- can certainly affect the level of care you give your clients. -
Biglaw, Boutique Law Firms, Small Law Firms
Beyond Biglaw: Categorizing Clients
In order to make a good decision about how to handle clients, it is important to assess their actual or potential contribution to the firm’s professional and financial bottom line. -
Boutique Law Firms, Small Law Firms
Beyond Biglaw: 3 Things Lawyers Should Be Thankful For
Even if times are tough, there is always something to be thankful for -- even for lawyers. -
Sponsored
Sponsored
Are Small Firms Going Big On Legal Tech?
Please help us benchmark your firm against your peers through this (always) brief and anonymous survey and enter for a chance to win a $250…
Sponsored
How AI Is The Catalyst For Reshaping Every Aspect Of Legal Work
Findings from the "Future of Professionals Report," based on a survey of 1,200 professionals from North and South America and the UK.
Sponsored
Early Adopters Of Legal AI Gaining Competitive Edge In Marketplace
How to best leverage generative AI as an early adopter with ethical use.
Sponsored
Sponsored
Document Automation For Law Firms: The Definitive Guide
Legal document automation is no longer only for the exclusive few.
Sponsored
Profit Powerhouse: Elevating Law Firm Financial Performance
In this CLE-eligible webinar on April 10th, we’ll explore the most common accounting pitfalls and how to avoid them for your firm.
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Biglaw, In-House Counsel
GCs Know How Lazy You Are -- Here's How They Figured You Out
Don't give your client the wrong impression by falling into any of these behaviors that general counsel consider signs of a lazy lawyer. -
Boutique Law Firms, Litigators, Small Law Firms
Win By Figuring Out What's Best, Then Worry About Cost (But Always Worry About Cost)
According to columnist John Balestriere, private litigators must always strive to be efficient -- but we only serve our clients by figuring out what's the absolute best job we can do, and then analyzing the costs. -
Billable Hours, Small Law Firms, Solo Practitioners
Clients Do Not Pay You For Your Time
An incredibly important skill to possess as a lawyer is to remain grounded enough that you can look at issues from the perspective of the client. -
Biglaw, Boutique Law Firms, Small Law Firms
Beyond Biglaw: Respect Is In The Details
Columnist Gaston Kroub asks: why is an attention to detail so important for a lawyer to demonstrate? -
Biglaw, Boutique Law Firms, Small Law Firms
Beyond Biglaw: The 30/10 Rule
Columnist Gaston Kroub shares a handy rule of thumb for evaluating whether your marketing efforts are promising and likely to result in new work for your firm. -
Biglaw, Boutique Law Firms, Small Law Firms
Beyond Biglaw: The Smelly Beach
An unfortunate vacation incident offers lessons for lawyers about client service. -
Biglaw, Boutique Law Firms, Small Law Firms
Beyond Biglaw: What Can Lawyers Learn About Client Service... From Exterminators?
As service providers ourselves, lawyers should think about why we choose the service providers we use in our personal lives -- about what they do right to keep us loyal, and what they could possibly do wrong to make us look elsewhere.