Dawnmarie Souza

In 2009, a paramedic in Connecticut went home and complained about her boss on Facebook. Then she got fired.

“Love how the company allows a 17 to be a supervisor,” 42-year-old Dawnmarie Souza wrote. A “17” is the code her company, the American Medical Response ambulance service, uses for a psychiatric patient. She also called her boss a “scumbag as usual.” Several people joined in the discussion thread.

Her company’s blogging and Internet posting policy prohibited employees from saying anything negative online about the company or its employees.

The National Labor Relations Board found out about Souza’s plight and filed a complaint against the company. In February, AMR agreed to change its Internet policy, as part of a settlement that fundamentally changes the consequences of poor Facebook judgment….

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