Emails

On Monday, we asked readers to submit possible captions for this picture of an egregious typo sent out by the admissions office of the St. Thomas University School of Law (click on the image to enlarge it):

Let’s have a look at what our readers came up with, and vote on the finalists….

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In last week’s column, I drew some customer service lessons for lawyers from the way that Disney treats visitors to its theme parks. This week, I want to focus on how Disney incorporates technological advances into its theme parks as a means of enhancing the customer experience.

On my recent visit, I was struck by the presence of two familiar pieces of technology from the “real world” within the Disney parks: (1) Disney’s new smartphone app for theme park visitors and (2) the availability of wi-fi in most areas of the park. Each example illustrates distinct yet relate, approaches to implementing technology for the benefit of the customer. And while I am sure that each took Disney many man-hours to develop, test, and roll-out publicly, it was refreshing for me as a lawyer to see a company of that stature making the investment to do so. It was also a real contrast to my Biglaw experience, where implementing technology in a way tailored to improve the client (and even employee) experience was all too often a low priority….

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Where The Wild Things Are (affiliate link)

Grover Cleveland’s excellent book of career advice for young lawyers has a delightful title: Swimming Lessons For Baby Sharks (affiliate link). It nicely captures the competitive nature of the legal profession today.

But the cutthroat competition isn’t for everyone. One high-powered lawyer, coming up on partnership at a top-tier law firm, decided he didn’t want to swim with grown-up sharks. He’d rather go swim with blue whales — quite literally. He’d rather be where the wild things are — and by “wild things,” we aren’t talking about cute drunken paralegals at a post-closing party.

Let’s look at this lawyer’s departure memo — great opening line, or greatest opening line? — and find out how he made enough money to break out of Biglaw’s golden handcuffs….

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Who doesn’t love a good typo? We certainly do here at Above the Law (which is why we make so many; we’re just trying to amuse you — and to test the proofreading skills of the commenters).

Typos can be quite funny, especially when committed by leading law firms. As long as they don’t hurt your clients by costing them millions, they generally amount to harmless fun.

Everyone knows that typos happen — like a certain other thing. Which brings us to today’s caption contest….

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How many racist emails does it take to brand someone a racist? My personal rule is “one.” If you send one horribly racist email that actually manages to leak out into public discourse, it’s probably not your only one. Seeing a racist email from someone is like seeing a mouse in your apartment: there’s never just one. I believe in temporary insanity, but I don’t believe in sudden onset racism that magically appears once and only once and then disappears forever.

Of course, whenever anybody gets caught in a racist email scandal, they always say that it’s the only one. It’s always “Whoops, that email was racist, but I’m not racist.” The racist email is always allegedly “out of character,” and the person always claims to have shown “poor judgment.” And that person always has some apologists, as if sending one or two racist emails is just something that “happens” in the normal course of business to non-racist people.

That’s what Judge Richard Cebull claimed. In 2012, he was busted sending around a racist email about President Obama. He claimed that he didn’t mean to be “racist” — he just meant to voice his displeasure with the president (as if it wasn’t bad enough for the judge to be taking public opinions about the sitting president).

Some people bought the Cebulls**t. Not me. And Cebull eventually retired. But the investigation into his misconduct continued, and now that investigation has been made public.

Surprise, Richard Cebull sent a ton of racist, sexist, and otherwise inappropriate emails….

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Email. In the last 20 years it has gone from office novelty to a ubiquitous mainstay of our daily lives. I am not complaining about this; the explosion of email is part of what has fed the growth of document review. Everytime you hit send, a new document is created and a contract attorney gets their wings.

And, oh, the fun of email! Of course there are jokes and forwards, all of which are designed to be entertaining, but there are so many other enjoyable aspects of the medium. Such as the firm-wide screed of a recently terminated document review attorney.

So what Biglaw firm was treated to an angry missive from a fired doc reviewer?

double red triangle arrows Continue reading “Document Review Attorney Was Fired. What Happens Next Will Amaze You.”

Seasons Greetings! We at Above the Law wish you all the best.

See how easy that was? Sure you can get fancy, like our Holiday Card Contest finalists, but sometimes the simplest solutions are the best.

What you don’t want to do is get yourself in so deep you end up telling cringe-inducing anecdotes that subtly remind your staff that they are all your little Bob Cratchits….

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We’ve extensively discussed in these pages the dangers of “reply all.” As you can see by paging through those archives, numerous members of the legal profession — associates, partners, deans of prominent law schools — have embarrassed themselves, often in entertaining fashion, with one little click of a button. They thought they were sending a private email to one individual, but whoops! They actually just hit “reply all.”

It’s great when hilarity ensues upon (mis)use of “reply all,” but it’s more common for it to be just annoying. In our age of overcommunication, people need to think more carefully about whether everyone on the original email needs to receive your reply. Do all the other people invited to the holiday party need to know when you’re arriving and what you’re bringing?

(In fairness, sometimes the sender is to blame. Protip: use “bcc.”)

But sometimes “reply all” can actually be a good thing. No, seriously….

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Ed note: This is the latest installment in a series of posts from the ATL Career Center’s team of expert contributors. Today, Cami McLaren, author of Coaching for Attorneys: Improving Productivity and Achieving Balance, offers a new paradigm for attorney time management.

Attorneys have a strongly-held belief that if we are getting behind and we need to get caught up, we must work faster, do more things at once, work into the night, skip the gym, eat lunch at our desks, and (once again) miss dinner with the family. In the old paradigm, we focus on time — how much time we have, how much time we spend, how much we can get done in a particular amount of time. We try to “squeeze things in.” We work faster, more, and harder. Yet we still feel behind.

Continue reading at the ATL Career Center…

Except, apparently, one lawyer in Iowa.

Which is worse: to be unethical or to be stupid — really, really stupid?

Who says you have to choose? That’s the lesson of today’s story about a lawyer who fell for a Nigerian inheritance scam, dragged his clients into the mess as well, and just got his law license suspended by the Iowa Supreme Court.

Dear Friend: Please permit me to make your acquaintance in so informal a manner. This is necessitated by my urgent need to reach a dependable and trust wordy partner. We do not know each other, it does not matter.

My tale will not cause discomfort or embarrassment in whatever form, except to a monumentally moronic lawyer — who got cleared on some (but not all) of the ethics charges against him because he genuinely believed that a trunk full of money was going to magically show up on his office doorstep….

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