Managing expectations is a very important skill — when it comes to personal relationships, movie enjoyment, and, of course, dealing with your co-workers and clients.

You need to know how to set boundaries. After you’ve pulled two all-nighters in a row, for example, it’s okay to tell the partner you work for that you just can’t do a third. If you give an inch, your colleague or client will take the proverbial mile.

But has one South Carolina law firm taken boundary-setting too far? Check out the Client Expectations section of the Pincus Family Law website (via Jim Calloway, via ABA Journal):

We do not work on the weekends and do not provide emergency numbers for the weekends. There are times we may look at and answer your email over the weekend, but this is generally the exception and not to be relied upon by you that we are accessible on weekends.

And they don’t do windows, either.

Do not think we are perfect. We make mistakes. We are competent attorneys and paralegals, but we make mistakes. We will correct a mistake if we find it or if you point it out. Please do not yell at us, accuse us of not doing our job, or insult us over a mistake.

And please do not sue us for malpractice. We warned you at the outset that “[w]e make mistakes.”

And that’s not all….

Continue reading “Law Firm to Clients: We Don’t Work Weekends”