Susan Doscher

Although poetry may be the best way to make passive-aggressive complaints about your case, the next time you’re considering writing a four-page, 60-line email riffing on a classic holiday poem, you might want to consider your audience.

While poetry may be the best way to make passive-aggressive complaints about your case, the next time you’re considering writing a four-page, 60-line email riffing on a classic holiday poem, you might want to consider your audience...