Former Content Moderator Explains How Josh Hawley's Bill Would Grant Government Control Over Online Speech

Surprisingly, knee jerk reactions make for bad policy.

onJuly 19, 2019 at 4:16 PMJuly 19, 2019 at 1:13 PM

Senator Josh Hawley

Daisy Soderberg-Rivkin, who used to work at Google as an in-house content moderator, has written a fascinating piece for the Washington Times, explaining just what a disaster Josh Hawley’s anti-Section 230 bill would be for the internet. As we’ve discussed, Hawley’s bill would require large internet companies to beg the FTC every two years to get a “certificate” granting them Section 230 protections — and they’d only get it if they could convince 4 out of 5 of the FTC Commissioners that their content moderation efforts were “politically neutral.”

Soderberg-Rivkin points out how that will stifle the kind of “clean up” efforts that most everyone — especially folks like Senator Josh Hawley — often claim they want when they complain about all the “bad stuff” on social media. Remember, just before introducing this bill, Hawley was whining about all the bad and dangerous content on social media. Except, under his own damn bill, social media sites would be forced to keep that content up:

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Under the Hawley bill, the FTC would audit major platforms’ moderation practices every two years to determine whether those practices were “biased against a political party, political candidate or political viewpoint.” In practice, this would look something like this: A few FTC auditors would walk into a technology company and declare the beginning of the audit. They would comb through tens thousands of removals decisions, looking for those that are “politically biased” — a process that could take, at minimum, weeks to complete.

In the meantime, content moderators would hold back on their take down procedures because no one could really tell them how “politically biased” is interpreted. In other words, disinformation, Nazi propaganda and white supremacist videos would fester on the Internet. If a moderator fails this test, not only would they be fired, but thousands of lawsuits and fines would come tumbling down on the company.

At my former job, I tried to keep in mind that while I had to look at horrific content, thanks to my efforts, many others would not have to. Yet in a world where this bill passes, I would sit down at my same desk, take a deep breath and prepare myself to look at terrorist executions, aftermaths of mass shootings and hatred-motivated violence — but this time, with full knowledge that I had absolutely no control over its distribution.

To some extent, this gets at the weird mental pretzel logic Senators like Hawley keep twisting themselves into. They complain about all the bad stuff online… and think that the way to deal with that is to remove the one law that makes it possible for companies to design plans to moderate away that bad stuff.

Former Content Moderator Explains How Josh Hawley’s Bill Would Grant Government Control Over Online Speech

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