Justin Maxwell is co-founder and Chief Design Officer at Smith.ai, an integrated call routing, virtual receptionist, and intake service. In this podcast, Justin and host Ian Connett (@QuantumJurist) talk about the Smith.ai’s advanced technology, robust answering services, and smart workflows, which are changing the game for small and solo legal practitioners.
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Links and Resources from this Episode
- For additional information on this episode go to evolvelawnow.com/show
- Connect with Smith.ai
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Show Notes
- What is the Smith.ai virtual receptionist service and how does it help attorneys with all aspects of the client intake process?
- How can Smith.ai “adapt” to your existing clients?
- How “traditional” answering services operated using scripts and why most people still want a human to greet them
- How your firm can double its productivity
- Increasing professionalism to convert customers
- Playing the role of the “polite bad guy.” Dealing with needy or disqualified clients the right way.
- Helping “people who still fax”
- How Smith.ai provides critical insights into who is calling your firm
- Justin’s breakdown on making UX vs. business decisions
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