{"id":29154,"date":"2023-10-23T10:48:29","date_gmt":"2023-10-23T14:48:29","guid":{"rendered":"https:\/\/abovethelaw.com\/?p=1004505"},"modified":"2023-10-23T10:48:29","modified_gmt":"2023-10-23T14:48:29","slug":"informed-consent-practical-tips-to-discuss-ai-use-with-clients","status":"publish","type":"post","link":"https:\/\/abovethelaw.com\/legal-innovation-center\/2023\/10\/23\/informed-consent-practical-tips-to-discuss-ai-use-with-clients\/","title":{"rendered":"Informed Consent: Practical Tips To Discuss AI Use With Clients"},"content":{"rendered":"<p><span style=\"font-weight: 400\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-712235 alignright\" src=\"https:\/\/abovethelaw.com\/wp-content\/uploads\/sites\/4\/2020\/11\/artificial-intelligence-4111582_1920-300x200.jpg\" alt=\"artificial-intelligence-4111582_1920\" width=\"300\" height=\"200\" \/>Law firms are receiving explicit notices from in-house counsel saying, &#8220;Do not use our company data in ChatGPT or other publicly available AI tools.&#8221; As concerns about the inadvertent disclosure of private, confidential, and trade secret information flood the AI landscape, the same corporate lawyers sending those notices to law firms also receive similar warnings from their business clients.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Clearly, lawyer\/client relationships stand to benefit from transparent communications regarding when, why, and how lawyers plan to use AI to deliver client services. Below, we explore the importance of informed consent and how to balance the benefits and drawbacks when discussing AI with clients.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\"><strong>The Duty To Communicate With Clients About AI<\/strong><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400\">While only 45% of law firms expect to offer their clients a choice regarding the use of generative AI, 65% of in-house counsel expect to receive a choice, according to the <\/span><a href=\"https:\/\/www.lexisnexis.com\/pdf\/lexisplus\/international-legal-generative-ai-report.pdf?\"><span style=\"font-weight: 400\">LexisNexis International Legal Generative AI report<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Informed consent helps you set proper expectations around the use of AI technology. In my discussions with the <\/span><a href=\"https:\/\/law.mit.edu\/ai\"><span style=\"font-weight: 400\">MIT Task Force on the Responsible Use of Generative AI for Law<\/span><\/a><span style=\"font-weight: 400\">, members agree that legal clients must consent to the potential use of AI. However, some argue that general consent suffices, while others advocate for detailed permission for each use case.<\/span><\/p>\n<p><span style=\"font-weight: 400\">While that debate continues, you can help clients make informed decisions regarding the use of AI by <\/span><span style=\"font-weight: 400\">explaining the AI tools used, their purposes, and how they integrate into each workflow.<\/span><span style=\"font-weight: 400\"> Here are some practical tips for that conversation:<\/span><\/p>\n<p><strong>Discuss The Benefits Of Using AI<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Share the numerous advantages that using AI tools brings to legal services. Describe situations in which AI has or can help you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/abovethelaw.com\/2023\/09\/from-books-to-bytes-a-legal-research-showdown-in-the-age-of-ai\/\"><span style=\"font-weight: 400\">Enhance Legal Research<\/span><\/a><span style=\"font-weight: 400\">: Quickly analyze vast amounts of legal documents, case law, and statutes. Access relevant information more efficiently, saving time and improving the quality of your legal arguments.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Document Review and Due Diligence: Automatically analyze and categorize large volumes of legal documents. Pinpoint essential information, potential risks, and inconsistencies more accurately to reduce the time and effort needed for manual review.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/abovethelaw.com\/2023\/09\/from-it-depends-to-data-backed-answers-automating-legal-case-analysis\/\"><span style=\"font-weight: 400\">Predictive Analytics<\/span><\/a><span style=\"font-weight: 400\">: Analyze historical data and patterns for valuable insights in strategic decision-making. Assess the likelihood of success in a case or predict potential outcomes.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Contract Analysis and Management: Review and extract important contract clauses, terms, and obligations. Identify potential risks, ensure compliance, and streamline contract management processes.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/abovethelaw.com\/2023\/09\/exploring-ais-role-in-legal-drafting-can-ai-end-the-blank-page-curse\/\"><span style=\"font-weight: 400\">Improved Efficiency and Cost Savings<\/span><\/a><span style=\"font-weight: 400\">: Automating tasks can significantly improve efficiency, saving time, reducing costs, and allowing lawyers to focus on higher-value work.<\/span><\/li>\n<\/ul>\n<p><strong>Explore The Reasons Not To Use AI<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Clients may be skeptical about AI, fearing it lacks empathy or may compromise their data. Explain the legal implications of using AI in a client&#8217;s case or matter, including any potential legal risks or limitations associated with relying on AI-generated information or analysis. Concerns can include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ethics: AI systems are typically trained on large datasets that can inadvertently contain biases. If not addressed, biases can lead to discriminatory outcomes and perpetuate social inequalities and injustices.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Lack of Transparency: Some AI systems operate as <\/span><a href=\"https:\/\/abovethelaw.com\/2023\/08\/demystifying-black-box-ai-7-tips-for-lawyers-to-promote-explainable-ai\/\"><span style=\"font-weight: 400\">black boxes<\/span><\/a><span style=\"font-weight: 400\">, obscuring how they arrive at their conclusions and raising questions about accountability, fairness, and the potential for biased outcomes.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Lack of Contextual Understanding: AI algorithms can struggle to understand the subtleties of legal language, human emotions, and cultural contexts, impacting their accuracy and effectiveness in legal situations.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Costs: Implementing AI technology can involve additional costs. Ensure clients understand the potential costs to base decisions on their budget and priorities.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Clients can have unrealistic expectations about what AI can achieve, and an open conversation can help you set realistic expectations and avoid potential misunderstandings. <\/span><span style=\"font-weight: 400\">Highlighting the benefits and drawbacks of utilizing AI in legal processes fosters transparency and enables clients to make informed decisions about incorporating AI into their legal strategies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Many AI evolutions lie ahead, and protecting private and confidential information will remain a top priority. Start now, practicing open and full communication regarding AI to build trust with clients, protect confidentiality, and shape the future of legal practice for the better.<\/span><\/p>\n<hr \/>\n<p><em><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-504327 size-thumbnail\" src=\"https:\/\/abovethelaw.com\/wp-content\/uploads\/sites\/4\/2018\/06\/Olga-Mack-150x150.jpg\" alt=\"Olga Mack\" width=\"150\" height=\"150\" \/>Olga V. Mack is the VP at <\/strong><\/em><a href=\"https:\/\/www.lexisnexis.com\/\"><strong><em>LexisNexis<\/em><\/strong><\/a><em><strong>\u00a0and\u00a0CEO of\u00a0<\/strong><\/em><a href=\"https:\/\/parleypro.com\/\"><em><strong>Parley Pro<\/strong><\/em><\/a><em><strong>, a next-generation contract management company that has pioneered online negotiation technology. Olga embraces legal innovation and had dedicated her career to improving and shaping the future of law. She is convinced that the legal profession will emerge even stronger, more resilient, and more inclusive than before by embracing technology. Olga is also an award-winning general counsel, operations professional, startup advisor, public speaker, adjunct professor, and entrepreneur. She founded the\u00a0<\/strong><\/em><a href=\"https:\/\/www.womenserveonboards.com\/\"><em><strong>Women Serve on Boards<\/strong><\/em><\/a><em><strong>\u00a0movement that advocates for women to participate on corporate boards of Fortune 500 companies. She authored\u00a0<\/strong><\/em><a href=\"https:\/\/www.amazon.com\/Get-Board-Earning-Ticket-Corporate\/dp\/1949991407\"><em><strong>Get on Board: Earning Your Ticket to a Corporate Board Seat<\/strong><\/em><\/a><em><strong>,\u00a0<\/strong><\/em><a href=\"https:\/\/www.amazon.com\/Fundamentals-Smart-Contract-Security-Richard-ebook\/dp\/B07S8YF27G\"><em><strong>Fundamentals of Smart Contract Security<\/strong><\/em><\/a><strong>, and\u00a0 <\/strong><a href=\"https:\/\/www.amazon.com\/Blockchain-Value-Transforming-Business-Communities\/dp\/1952538246\"><strong><em>Blockchain Value: Transforming Business Models, Society, and Communities<\/em><\/strong><\/a><em><strong>.\u00a0She is working on Visual IQ for Lawyers, her next book (ABA 2023). You can follow Olga on Twitter @olgavmack.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"summary\">Clients can have unrealistic expectations about what AI can achieve.<\/p>\n","protected":false},"author":27805,"featured_media":712235,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[96],"tags":[11007,9509,102,10594,22,232,7],"class_list":["post-29154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-house-counsel","tag-ai-legal-beat","tag-artificial-intelligence-ai","tag-biglaw","tag-chatgpt","tag-in-house-counsel","tag-olga-v-mack","tag-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Informed Consent: Practical Tips To Discuss AI Use With Clients - Above The Law&#039;s Legal Tech Non-Event<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abovethelaw.com\/legal-innovation-center\/2023\/10\/23\/informed-consent-practical-tips-to-discuss-ai-use-with-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informed Consent: Practical Tips To Discuss AI Use With Clients - Above The Law&#039;s Legal Tech Non-Event\" \/>\n<meta property=\"og:description\" content=\"Clients can have unrealistic expectations about what AI can achieve.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abovethelaw.com\/legal-innovation-center\/2023\/10\/23\/informed-consent-practical-tips-to-discuss-ai-use-with-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"Above The Law&#039;s Legal Tech Non-Event\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-23T14:48:29+00:00\" \/>\n<meta name=\"author\" content=\"Olga V. 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