Raving fans are customers that aren\u2019t just satisfied, it goes above and beyond that\u2014they\u2019re customers who can\u2019t stop singing your praises to anyone who will listen. Raving fans will recommend you to their neighbors, their family, their friends, and anyone else they can find. And because there are few marketing tools more powerful than sincere word-of-mouth recommendations, these types of customers are valuable assets.<\/p>\n
But what\u2019s the drawback?<\/p>\n
Creating a powerful fan base requires an investment of additional resources on the part of a business owner. But when you consider the benefits, both short and long term, it\u2019s an easy decision.<\/p>\n
Below are four practical tips to consider when creating raving fans of your business:<\/p>\n
Ask your customers what they want.<\/strong> Customer surveys are a valuable tool\u2014at the very least, make it a goal to send out a survey annually. You can do this via snail mail, email, or online (utilizing free platforms such as Survey Monkey). Ask them what they like about your business, what they\u2019d like to see changed, and what (if anything) you could do to meet their needs even more effectively. This gives the customer the impression that you listen and care about their needs.<\/p>\n Never say \u201cno.\u201d<\/strong> Clients and customers will often make requests that are outside of the services you offer. Rather than turning them down, refer them to an individual or business that can meet their needs. This simple step will help you build a reputation as a business that always has a solution.<\/em><\/p>\n Manage expectations.<\/strong> Expectations play a significant role in establishing your customers\u2019 perception of your business. Promising results in five days and not delivering until day 10 is a disappointment\u2014while promising results in 15 days and delivering in 10 is exceptional. Managing the expectations you create ensures that you are always in a position to impress your customers and clients. As the saying goes, \u201cit\u2019s better to under promise and over deliver.\u201d<\/p>\n Become their friend.<\/strong> Sometimes a customer just wants to be heard. Whether it was a problem with the product, service, or customer support, customers just want to know that a company understands their frustrations and will work diligently to fix it. You don\u2019t have to be the perfect company. You just need to be a company that is empathetic to problems and are willing to fix them quickly for customers. This bond created between the customers and the business will help ignite positive word-of-mouth recommendations for your business.<\/p>\n In essence, raving fans are a great way to drive organic traffic to your company. Hopefully these tips help both you and your business!<\/p>\n Raving fans are customers that aren\u2019t just satisfied, it goes above and beyond that\u2014they\u2019re customers who can\u2019t stop singing your praises to anyone who will listen.<\/p>\n","protected":false},"author":73229,"featured_media":2222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2378],"tags":[2742,2434,3422],"class_list":["post-5882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-client-service","tag-spotlight-branding","tag-value-strategies"],"acf":[],"yoast_head":"\n
\n![\"\"](\"https:\/\/abovethelaw.com\/wp-content\/uploads\/sites\/4\/2018\/11\/picture_Emily-2-300x300-150x150.png\")
Emily Deering is the Branding and Marketing Coordinator for Spotlight Branding. She helps execute strategic campaigns on behalf of our clients while simultaneously helping lawyers find a branding strategy that best fits their needs. When she isn’t working, Emily enjoys spending time with her rescue dog, Sadie.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"