HOUSTON – January 28, 2021 – TrusteSolutions, a proven technology leader providing cloud-based case management solutions to Chapter 7 bankruptcy trustees, has announced the results of its annual customer satisfaction survey. Almost 90% of respondents have been a TrusteSolutions customer for at least 3 years with the majority being a customer for more than 5 years.
Conducted in November of 2020, the survey revealed that 99% of TrusteSolutions customers rate the software functionality as Very High or High (up 7% from the previous year), and 100% of customers rate customer support as Very High or High (up 1% from 2019). One client shared, “I am, as I always have been, very happy with the TrusteSolutions software, support and most importantly, its staff. Great people make a great business!”
“With 2020 being such a challenging year for all, TrusteSolutions was pleased to support its customers with a reliable web-based platform that enabled them to smoothly transition to working from home including attending remote 341 meetings. Support was ready to assist customers when needed. We’re happy to report even higher customer satisfaction scores for 2020 over previous years from our annual customer satisfaction survey,” says Kristi Singal, CEO of TrusteSolutions.
“It has been our consistent, year-over-year goal to provide innovative tools that enable our client trustees and administrators to take control of large caseloads by being more productive and efficient whether in the office or off-site. This was especially true in 2020 when most were forced to work remotely. Having a web-based system that was originally built in the cloud allows us to focus on new initiatives rather than retrofitting a desktop-based system. Add our excellent customer support team that is quick to answer requests via phone, email or chat, and you’ll quickly understand why we stay ahead of the competition,” continues Singal.
Trustees that switched to TrusteSolutions stated the main reasons include the positive feedback they received from other trustees, its web-based platform, responsive support, increased efficiency, automation and reports. One respondent stated, “I wanted more automation in preparing for section 341 meetings.” A majority shared they experienced time savings due to automation. 100% of the respondents stated they’ve found their TIR and Final Reports at least 10-25% more accurate since switching to TrusteSolutions.
Bankruptcy trustees and administrators looking for a proven web-based case management platform to efficiently manage email communications, case data, calendars, tasks, banking and tracking assets are encouraged to visit the TrusteSolutions website to learn more.
About TrusteSolutions
Long-standing leadership, superior customer ratings, and consistent growth are top reasons why TrusteSolutions is the proven choice for cloud-based bankruptcy and receivership case management software. Built on the web from the ground up, it features an intuitive user interface that is easy-to-learn and easy-to-use, enhanced protection for secure document sharing, uploads and transfers, and superior system speed to get more case work completed faster. Backed by outstanding customer support that delivers answers when you need them, TrusteSolutions, a division of Financial Software Solutions, LLC, a Houston-based enterprise-level software company, empowers attorneys to take control with confidence. To learn more, visit www.trustesolutions.com.
About FSS
Financial Software Solutions (FSS), provides bankruptcy trustees, receivers, law firms and other professionals with enterprise-level, cloud-based time management, case and document management and banking automation software for anytime, anywhere access. Its BlueStylus product line recently introduced Case Builder, an online Chapter 7 and Chapter 13 petition preparation, filing and management tool to replace existing expensive solutions. BlueStylus provides legal and professional firms with an intuitive online office management tool for time and billing, document sharing and storage and task management that keeps small to medium sized professional services firms running smoothly at an affordable price.
FSS supports SubChapter V trustees with CORE, a complete online solution to handle UST reports, case management and banking backed by experienced trainers and support team. CORE is also designed to keep the receivership process well organized so receivers can experience greater efficiency while managing large caseloads and adhering to stringent court demands. FSS is dedicated to providing enterprise-level software across the United States to help businesses do more with fewer resources for enhanced productivity and mobility.
Contact
Kristi Singal
866.878.7831
[email protected]
