Technology

‘AI Revolution’ Will Be Disappointing: Picture More Realistic But Still Unhelpful Customer Service

So far, ChatGPT is about what you’d expect to get from a summer law clerk who just finished 1L year with a 2.0 GPA.

Member Content, Press Release

Wolters Kluwer’s ELM Solutions Wins Two Stevie Awards for Customer Service

Third consecutive Customer Service Department of the Year award for the market-leading enterprise legal management company.

Technology

How Service, Not Tech, Is Disrupting Legal

I felt like I had my own lawyer to deal with customer service, and the lawyer had taken the deal on contingency!