Milena Higgins is the COO and Director of AI at Black Hills IP – the Intellectual Property Service Stack. 
She’s also an expert in high energy physics and in this wide ranging podcast with host Ian Connett (@QuantumJurist) she discusses how to solve legal problems like a physicist, embrace AI (“take the robot out of the human”) and apply critical business concepts like human-centered design, design thinking, gamification, data science, Six Sigma and more!
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Show Notes
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- The origin story of Black Hills IP. Explaining “fully automated docketing.”
- On being a Director of AI -Milena’s journey through physics, patent law and legal tech
- Milena on why not having a traditional legal education (i.e. a JD) is not a barrier to working in legal tech
- Imagining the law jobs of the future – and the required skills
- The typical Black Hills IP customer
- Milena’s favorite client success stories
- How AI will actually impact the legal industry – taking “the robot out of the human”
- How to solve legal problems like a physicist
- Milena’s proposed design changes to law schools
- Breaking down design thinking and human-centered design
- Milena and Ian’s dreams of killing the billable hour – plus, allowing non-lawyers to have ownership in law firms
- Milena’s advice for law students looking at legal tech
- The oversupply of lawyers and access to justice problem
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