First, it’s the right thing to do. Second, if you’re mean or rude to support staff members, they might start talking trash about you behind your back — not good for your reputation at the firm. They might also handle your projects with less care or speed in the future.
If you REALLY piss them off, they might tell you off directly. And cc everyone at the firm, just to make you look like a total d-bag (even if you’re generally known as a nice guy among your colleagues).
The following email was sent out this morning by a litigation support team member at Quinn Emanuel to a litigation associate. Copied on the message were (1) the entire New York office and (2) litigation support firm-wide.
From: [Litigation Support Guy]
To: [Litigation Associate]
Cc: [New York Office]; [All Litigation Support]
Date: Wed, 15 Aug 2007 09:15:46 -0700
I don’t care who you are and what your title is…
Have respect for people when you speak to them. Education should teach you such life lessons. No one is your dog. If you want a dog go buy one or visit the zoo.
Sorry I did not see your wonderful screen shot as Trial Graphix did not see it either. People are human and make mistakes and I am sure you have made a few such as not providing the Bates number for us to cross reference.
[Litigation Support Guy]
We like this cheeky message, but we have a quibble. The zoo? Dogs aren’t really exotic enough to be in the zoo. Maybe try Michael Vick’s house?
Oh, sorry — you want a live one…
(The usual rules apply. Please don’t identify either the sender or the recipient of this message. Thanks.)