Easy Living

One of the phrases we hear most frequently in client feedback interviews is “Make my life easier.” Clients often describe that as the key to their most successful outside counsel relationships, and at other times they express that wish for broken relationships. But what does it really mean and how can we put it into practice? Like a diligent athlete, those who make their clients’ lives easier pursue it as a way of life rather than an act of duty. As with most of our recommendations, we highly encourage you to customize your approach to the client, include the client in the discussion and adapt and evolve the value over time. Here are some ways to get started: