Are You Really Sorry?
Don’t encourage an apology if the client doesn’t really mean it.
Sorry Seems To Be The Hardest Word
Nothing good ever comes of apologies.
4 Ways Your Firm Can Build Economic Resilience
It’s the key to long-term success in an uncertain business climate.
Harvard Law Student Is Rude But Not Anti-Semitic, Say His Defenders
Oh joy, there is an update in the case of the incredibly rude Harvard Law student.
Harvard Law Student Is Rude, Insufferable, And Anti-Semitic
This apology just doesn't cut it.
Don’t Mess With Singapore
Readers of the New York Times may have noted an odd correction/apology in the paper last week: In 1994, Philip Bowring, a contributor to the International Herald Tribune’s op-ed page, agreed as part of an undertaking with the leaders of the government of Singapore that he would not say or imply that Prime Minister Lee […]