Editor’s note: This is the latest installment of the “Reference Manual of Legal Tech Lists,” an eBook set for release this spring. Read the prior installments here, and feel free to pre-register for your copy of the complete eBook using the form below.
- “I know our processes are inefficient, but it’s how we’ve always done it!”
- “We’re a small company. We don’t need to worry about operations and technology.”
- “We don’t have time for streamlining our processes. We’re too busy putting out fires.”
- “Why do we need to invest in legal spend analysis when we already know we’re spending too much on legal fees?”
- “Why hire a legal operations expert when we can just wing it?”
- “Setting up this new system will save us a lot of time, but we’re too busy, and we don’t have the budget!”
- “Strategic planning takes too much time. We prefer to just wing it.”
- “If we implement an information governance policy, I won’t be able to find old emails and documents.”
- “We have a repository, but we also save things to our desktop.”
- “Our lawyers will only work in Word, but we want to implement a detailed metrics program.”
- “We have legal ops. We implemented eBilling.”
- “We don’t need an intake system. That will get in the way of relationship building.”
- “Legal Ops professionals make how much?! But I don’t even pay my lawyers that!”
- “But our company/department is different…”
- “Our clients insist on white glove service.”
- “We’ve already cleaned up our templates. They’re good enough.”
- “Fixed fees are too complicated. We’ll just charge hourly.”
BONUS ROUND: Shouting “Bingo!” after one of these will double your prize!
- “Low-hanging fruit”
- “Synergy”
- “Value-add”
- “Best practices”
- “Paradigm shift”
- “Out-of-the-box thinking”
- “Streamline”
- “Disruptive technology”
- “Win-win”
- “Thought leadership”
- “Metrics & data analytics”
- “Process improvement”
Stephanie Corey is a co-founder and CEO of UpLevel Ops. Stephanie also co-founded LINK (Legal Innovators Network), a legal operations organization exclusively for experienced, in-house professionals. She previously founded the legal operations trade organization CLOC (Corporate Legal Operations Consortium) and is a former executive member. Please feel free to contact and connect with her on LinkedIn.