When it comes to the client experience, the factors with the biggest impact are often the things law firms overlook.
Our friends at InfoTrack asked 1000+ legal clients whether they thought their lawyer was competent, how their legal issue went, and whether or not they were happy with their choice of law firm.
Then, they crunched the data to find out what really shapes the client experience.
The results might surprise you.
Download this 63-page report for comprehensive results from the survey. You’ll learn:
- What really impacts a client’s satisfaction — and exactly how much it matters
- How to attract legal clients that are easy to work with and eager to refer more business
- What your clients say when they know you won’t hear it
Find out more by signing up today!