Do The Work

No One Is A Rational Decisionmaker

Don’t expect your stressed-out clients to act calmly; serve them as they actually are.

Get Paid

How To Deal With Clients Who Want You To Discount Your Fee

Only give discounts to clients who are willing to make concessions and do their part.

Do The Work

What The Aftermath Of An Auto Accident Taught Me About Being Flexible With Client Service

Lawyers have to make money but that doesn’t mean we always have to act like a businessperson.

Get The Work

Signing Up The High-Paying Client

Here is how one lawyer did it.

Do The Work

How To Improve Client Retention At Your Law Firm

It’s a lot easier to keep an existing customer than to find a new one—that’s an adage that rings true for any business but especially for the business of law.

Do The Work

Beyond Biglaw: Taste Your Merchandise

There is no guarantee that you will like the taste of your own merchandise, but that doesn’t absolve you from taking one.