Client Relations
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How To Deal With Clients Who Want You To Discount Your Fee
Only give discounts to clients who are willing to make concessions and do their part.
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What The Aftermath Of An Auto Accident Taught Me About Being Flexible With Client Service
Lawyers have to make money but that doesn’t mean we always have to act like a businessperson.
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Why Empathy Matters and How Your Law Firm Can Feel More
Empathy isn’t something often discussed at law firms…
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How To Improve Client Retention At Your Law Firm
It’s a lot easier to keep an existing customer than to find a new one—that’s an adage that rings true for any business but especially for the business of law.
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Law Firm Basics: Four Questions You Should Always Ask A Client
Creating a strong lawyer/client relationship is about timely delivery and stellar service, but it’s also about understanding your client and their needs and never making assumptions.
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Law Firm Business: How To Accurately Anticipate Client Needs
The most financially successful law firms have a knack for anticipating client needs and delivering customized solutions for unique problems.
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Beyond Biglaw: Taste Your Merchandise
There is no guarantee that you will like the taste of your own merchandise, but that doesn’t absolve you from taking one.
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How To Create A Client Focused Law Firm Culture
Creating a client focused law firm culture can help you stand out in an industry that’s filled with competent and experienced attorneys.
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Don’t Assume How Involved Your Clients Want To Be In Their Cases
Make sure you learn how involved clients want to be so you can serve them better.
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Law Firm Client Relations: How To Get Client Feedback That You Can Use
Existing clients can provide valuable information about your law firm and the legal services you provide.
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Improving Client Relationships and Creating New Opportunities With Interviews
At Smokeball, we believe that the best client relationships rest on a foundation of trust and open communication.
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Law Firm Client Relations: How To Deescalate Irate Clients
Work as an attorney long enough and you’re bound to run into your fair share of irate clients. But how do you handle angry clients without getting pulled into an all out argument? Let’s take a look at a few tips for deescalating irate clients and keeping calm under fire.
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Client Relations: Tips For Understanding Your Client’s Business
Lawyers who understand the business and industry of their clients have an easier time retaining good clients and asking for higher fees.
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Boutique Law Firms, Practice Pointers, Small Law Firms
Just like other forms of legal writing, written client communication is an evolving process that we as litigators must learn to master.