Client Representation

Thankfully this situation is rare, but one case in particular recently came to mind.

Make sure you learn how involved clients want to be so you can serve them better.

Sometimes, to best advise clients, litigators must go beyond the world of litigation.

Make sure your clients have goals you can help them achieve in litigation or arbitration.

Every litigator loves trying his case, deposing a difficult witness, and writing a tough brief. But the best litigators pay attention not only to the content of their clients’ stories, but to the emotions behind them too.

A trip to the dentist reminds columnist Gaston Kroub of something we sometimes take for granted as lawyers.

The likelihood that clients (or colleagues) will forgive a mistake depends on a few key factors, as columnist Gaston Kroub explains.

Columnist Gary J. Ross explains how NOT to treat the client.

Don't give your client the wrong impression by falling into any of these behaviors that general counsel consider signs of a lazy lawyer.

Columnist Keith Lee explains why it's so important to manage your client's expectations.

According to columnist John Balestriere, private litigators must always strive to be efficient -- but we only serve our clients by figuring out what's the absolute best job we can do, and then analyzing the costs.

Columnist Gaston Kroub asks: why is an attention to detail so important for a lawyer to demonstrate?

When a government lawyer answers a legal question, whose question is he answering, and for whose benefit? When a government lawyer takes a position, whose interests or preferences is she advancing?

If "satisfying" clients is not enough, what must law firms do in order to survive and thrive?

Smart businesses don't chase new clients at the expense of keeping and growing existing clients -- and law firms shouldn't either.

When it comes to quality control, Cravath remains the gold standard.

If you're involved in law firm management, here are some things you should know.

Breaking up with a client is hard to do; here is how columnist Shannon Achimalbe recently did it.

Lawyers, it's not all about you.

Lawyers, don't be so cocksure about the upside of being a 24/7, devoid-of-emotion, professional a-hole.