Legal tech users in the U.S. and the U.K. report widely different levels of satisfaction with their systems, according to a new survey, raising questions about how companies are meeting lawyers’ needs.
According to “The State of Legal Tech Adoption” report by London-based Definely, 51% of U.S. respondents say they’re satisfied with the ROI of their legal technology, while only 22% of U.K. respondents say the same.
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When limited to private practice lawyers, the gap is even more stark: 70% of U.S respondents say they’re satisfied with their systems, versus 25% of their U.K. counterparts.
These findings raise questions about whether legal technology providers are meeting the “diverse needs of legal professionals,” according to the report.
“Addressing these concerns requires vendors to deliver tailored, user-friendly solutions and invest in customer education and support,” the report says. “Tackling apathy toward LegalTech will be crucial for driving adoption and meeting the evolving needs of the legal industry.”
The survey draws on over 200 responses from private practice lawyers and in-house counsel, with 49% in the U.K. and 50% in the U.S.
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The State of Legal Technology Adoption [Definely]
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