Note To Biglaw: How Not To Piss Off Clients
Respect your client's busy schedule.
Hour-and-a-half lunches and long memos are great for the billable-hour structure, but I don’t have that luxury in house.
—Edward T. Paulis III, vice president and senior assistant counsel for Zurich North America, speaking to Law360 about his biggest pet peeves (the kind that lead to firms getting fired) with outside counsel. He also went on to emphasize why his time is so valuable, “I don’t bill by the hour, I just have to get through a lot of stuff quickly, so give me the executive summary. Get to the point quickly.” So note to Biglaw lawyers: Stop wasting time, even if you get to bill for it.
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