What Are Law Firms’ 10 Biggest Client Retention Challenges?
One of the consensus lessons of the past year in the legal services industry is that marketing is absolutely core to the strategic success of law firms.
How To Improve Client Retention At Your Law Firm
It’s a lot easier to keep an existing customer than to find a new one -- that’s an adage that rings true for any business, but especially for the business of law....
AI + legal workflows: 5 plays that actually move the needle
Unsure where to start with AI? Learn 5 law firm workflows that can improve intake, conflicts, drafting, docketing, and time tracking—plus prompts, ethics tips, and steps for real ROI.
Are In-House Lawyers Happy With Their Outside Counsel?
Corporate clients want practical legal advice, but law firms aren't giving it to them.
Make Time For Face Time
It's a giant red flag if you never see your clients -- especially if you don't work in Biglaw.
Beyond Biglaw: Taste Your Merchandise
There is no guarantee that you will like the taste of your own merchandise, but that doesn’t absolve you from taking one.
Beyond Biglaw: Categorizing Clients
In order to make a good decision about how to handle clients, it is important to assess their actual or potential contribution to the firm’s professional and financial bottom line.
Chrometa: Turning Time Into Billable Value For Modern Lawyers
Adoption of Chrometa represents more than a technological upgrade; it reflects a professional philosophy that values accuracy, transparency, and efficiency.
Beyond Biglaw: Trust Is All We Have
Clients are not the only audience whose trust litigators must win, as columnist Gaston Kroub explains.
Biglaw Firm Only Wants Big $$$ Clients
Which Biglaw firm wants attorneys to "reduce the burden" of small clients... within 30 days?
Who Will Take Care Of Your Clients When You Can’t?
Real freedom of time is the holy grail of solo practice. How can you work with your colleagues to find it?
Reinventing The Law Business: A Satisfied Client Is… A Disaster!
If "satisfying" clients is not enough, what must law firms do in order to survive and thrive?
What Your Clients Say When They Know You Won’t Hear It
Download this 63-page survey report and get the truth about the legal client experience.
Focus On Keeping And Growing Your Existing Clients
Smart businesses don't chase new clients at the expense of keeping and growing existing clients -- and law firms shouldn't either.
10 Tips For Managing Partners From A Managing Partner Turned General Counsel
If you're involved in law firm management, here are some things you should know.
Qui Tam: Memo To Outside Counsel
An in-house lawyer offers advice to outside counsel -- in verse.
Biglaw’s Sticky (-Handed?) Seniors
What can be done to get senior partners to pass along their clients to younger lawyers?
Buying In: Suicide Pricing
Desperation breeds heavy discounting. How bad has it gotten?