Law Schools

Technical Support Adopts Innovative 'Stop Answering The Phone' Strategy

Brilliant!

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Over the last 24 hours, we’ve gotten a number of tips from irate California bar examinees who are experiencing a revolutionary new approach to customer service of “just ignoring the customers.” This may come across as a complete failure of service, but consider that applicants are now less angry about their glitching and crashing professional exams and more angry at the seemingly indifferent public officials who are supposed to be helping them. It’s an impressive act of redirecting negative energy!

There are increasing issues with Examsoft and just getting the MOCK exams uploaded for the CA bar. Examsoft WILL NOT even take calls – just says “due to higher than normal call volume, we can not take your call at this time, goodbye!” On-line chat help feature doesn’t work either.
It is so bad, CA BAR THROUGH TWITTER!! announced that we now have a deadline to upload the Mock exams of Sept. 23rd.
It is really getting bad out here (although I imagine it’s like this elsewhere).
Maybe some press will get CA Bar to wake up to this clusterf**k??

This underscores how difficult this strategy really is. In an ever more connected world, it’s not enough to have an interminable hold line. The illusion of availability required to pull this off mandates broken phone lines and crashing online chats and complete radio silence from all social media avenues. It takes a lot to be this detached!

Seriously though, this is a great point. This isn’t just a stress test of the crapnado of problems arising with the software right now, but a stress test of the bar examiners’ ability to address concerns that may arise mid-exam.

And the results aren’t looking great.

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HeadshotJoe Patrice is a senior editor at Above the Law and co-host of Thinking Like A Lawyer. Feel free to email any tips, questions, or comments. Follow him on Twitter if you’re interested in law, politics, and a healthy dose of college sports news. Joe also serves as a Managing Director at RPN Executive Search.

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